Experience.

Epicor Software, Product Management Intern, May 2021 - Dec. 2021

• Utilized PowerBI to create data visualization and reports, resulting in improved decision-making processes.

• Contributed to the development and maintenance of product documentation and training materials, improving user understanding and adoption.

• Assisted in the development of 2 major go-to market strategies that consisted of planning of product launches, resulting in successful product introductions.

Epicor Software, Customer Service Representative Intern, Jan. 2021 - May 2021

• Developed and implemented SOPs, as the pilot internship class, with work instructions and methodologies on colds calls and CRM, resulting in improved efficiency and consistency in processes.

• Regularly prepared and augmented metrics on a regular cadence to support SalesForce CRM.

• Generated weekly and monthly PowerBI reports and presentations to communicate data found to senior level directors.

Northwood University: Residence Life and Housing, Resident Advisor, Aug. 2019 - May 2022 / Resident & Complex Advisor, Aug. 2020 - May 2021

• Carefully planned, organized, and executed activities for residents to promote campus spirit, resulting in an increase in community engagement and spirit.

• Provided support to 30-50 residents per semester, resulting in improved quality of community development.

• Created and executed creative event ideas including NBA 2K nights, cookie decorating, and more, resulting in increased participation and positive feedback.

• Utilized Microsoft Access and Excel to maintain and track check-in and check-out information, resulting in improved organization and tracking of resident information.

• Provided mentorship and support to residents, including conflict resolution and crisis management, resulting in improved resident well-being and satisfaction.

• Developed and maintained positive relationships with parents & families of residents, resulting in improved communication and support for residents.

AutoZone, Customer Service Representative, May 2019 - Aug. 2019

• Conferred with potential customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Critically thought of alternative solutions, conclusions, or approaches to customer's issues with their automobile or equipment.

• Effectively used WITTDTJR to increase store sales by 5% within 3 months of employment.